General Terms and Conditions of Contract
1. Purpose and Scope of Application
These General Terms and Conditions of Contract (hereinafter referred to as "the General Terms") are intended to regulate the terms and conditions under which Seize Venture S.L., with VAT number 123456789 and contact email info@yourcompliances.com (hereinafter referred to as "the Company"), offers its services through the website Your Compliances (hereinafter referred to as "the Website"). These General Terms shall apply to all commercial relationships established between the Company and any natural or legal person who contracts the services (hereinafter referred to as "the Client").
Access to and use of the Website, as well as the contracting of any service offered by the Company, implies full and unreserved acceptance of all the provisions contained in these General Terms, which are permanently available on the Website for the Client's consultation.
2. Service Contracting Process
2.1 Contract Formation
The contracting process begins with the Client completing a contact form available on the Website, specifying the services they wish to contract and providing a detailed description of their needs. Once the form has been received, the Company will contact the Client via the email address provided, in order to request the necessary documentation to proceed with the review and evaluation of the requested services.
2.2 Documentation Review and Acceptance
The Company will review the documentation provided by the Client to ensure that it aligns with the services requested. Should additional documentation be required or inconsistencies detected, the Company will inform the Client so that the deficiencies can be rectified. Once the documentation is deemed sufficient and appropriate, the Company will notify the Client to proceed with the payment for the contracted services via the Website's online shop.
2.3 Payment and Contract Confirmation
Payment for services shall be made exclusively by credit or debit card through the secure payment gateway available on the Website. Once payment is confirmed, the service contract will be considered formalised, and the Company commits to commencing the provision of the services as agreed.
2.4 Service Delivery Timeframes
The Company undertakes to deliver the reports or documents corresponding to the contracted services within a maximum period of five (5) calendar days from the payment confirmation, for the Start, Plus, Marketplace, and Custom services. For the Premium service, delivery will take place at the end of the process, which may vary depending on its complexity.
3. Customised Services and "Other" Option
3.1 Customised Quotations
In cases where the Client selects the "Other" option in the contact form, for services not covered by the predefined plans, the Company will conduct a detailed study of the Client's needs and provide a customised quotation. This quotation will be communicated to the Client, who must accept it before the service provision can commence.
3.2 Payment Method for Customised Services
Payment for customised services, if they do not fall within the scope of any of the predefined plans, shall be made by bank transfer, following the instructions provided by the Company in the quotation accepted by the Client.
4. Service Duration and Conclusion
4.1 Maximum Execution Period
The contracted service shall have a maximum duration of thirty (30) calendar days, counting from the date of payment confirmation, except in the case of the Premium service, the duration of which will depend on the nature and complexity of the process. If the Client has not provided the complete documentation or has not fulfilled the required actions within this period, the service will be deemed concluded and terminated, without any entitlement to a refund, unless otherwise expressly stated by the Company.
5. Right of Withdrawal and Refund Policy
5.1 Exclusion of the Right of Withdrawal
In accordance with Article 16 of Directive 2011/83/EU and Article 103 of the Spanish General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007), the Client acknowledges and agrees that, once the service has commenced, they will not be entitled to exercise the right of withdrawal, as the service is personalised, tailored to the Client's specific needs, and begins immediately after payment confirmation.
5.2 Claims and Refund Policy
In the event that the service has not been provided in accordance with the agreed terms, or if there are errors attributable to the Company in the provision of the service, the Client may submit a formal claim through the email address provided on the Website. The Company undertakes to review the claim and, where appropriate, correct any identified defects at no additional cost to the Client.
6. Dispute Resolution
6.1 Mediation and Amicable Resolution
In the event that any controversy or conflict arises between the parties concerning the interpretation or execution of these General Terms, the Company and the Client agree to attempt to resolve it amicably, through good faith negotiations.
6.2 Online Dispute Resolution (ODR)
Furthermore, in compliance with Regulation (EU) 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes, the Client is informed that, in the event of a conflict, they may resort to the European Union's Online Dispute Resolution (ODR) platform, accessible via the following link: https://ec.europa.eu/consumers/odr/.
7. Warranties and Limitation of Liability
7.1 Service Quality Guarantee
The Company guarantees that the services will be provided with the utmost diligence and professionalism, provided that the Client has supplied truthful and complete documentation necessary for the correct execution of the service. The Company shall not be liable for outcomes where the results are affected by the lack of veracity or manipulation of the documents provided by the Client.
7.2 Limitation of Liability
The Company's liability to the Client is strictly limited to the correction of defects in the provision of the service, and in no event shall the Company be liable for indirect damages, loss of profit, or any other type of loss.
8. Governing Law and Jurisdiction
8.1 Governing Law
These General Terms shall be governed by and interpreted in accordance with Spanish law, specifically applying the provisions of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, as well as the Spanish General Law for the Protection of Consumers and Users.
8.2 Jurisdiction and Competence
For the resolution of any dispute that may arise in connection with these General Terms, the parties expressly submit to the jurisdiction of the Courts and Tribunals of the city of Valencia, waiving any other jurisdiction that may correspond to them, unless otherwise stipulated by mandatory law.