Complaints and Dispute Resolution Information
6.1 Complaints
The Client, in their capacity as a consumer and user of the services provided by Seize Venture S.L., is entitled to lodge any complaint, claim, or request for additional information that they deem appropriate in relation to the execution of the contracted services. Such complaints must be submitted in writing to the email address info@yourcompliances.com.
6.2 Dispute Resolution
In the event that any controversy or disagreement arises from the interpretation, performance, or termination of the contract entered into by the parties, Seize Venture S.L. and the Client undertake to attempt to resolve it amicably and in good faith. Should the dispute remain unresolved within a reasonable period, the Client may avail themselves of the following dispute resolution mechanisms:
6.3 Alternative Dispute Resolution (ADR)
In compliance with Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013, and Law 7/2017 of 2 November, the Client may opt to submit the dispute to an accredited alternative dispute resolution (ADR) entity in the consumer field, offering independent, impartial, and transparent procedures for the out-of-court resolution of disputes.
6.4 Online Dispute Resolution (ODR)
In accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013, Seize Venture S.L. hereby informs the Client that, in the event of a dispute related to the provision of services contracted through electronic means, the Client may refer the matter to the European Union's Online Dispute Resolution (ODR) platform, available at the following link: https://ec.europa.eu/consumers/odr/. The ODR platform provides an independent, impartial, and accessible online mechanism for the extrajudicial resolution of disputes.
6.5 Jurisdiction and Competence
Should the amicable resolution channels and alternative dispute resolution mechanisms prove unsatisfactory for resolving the dispute, both parties, expressly waiving any other jurisdiction that may correspond to them, submit to the jurisdiction of the Courts and Tribunals of the city of Valencia, unless otherwise stipulated by mandatory law.